What happens if my ship is late?
In the unlikely event your ship is delayed into port, we will delay our departure time accordingly (applicable only to the listed ships we service). However, due to the timed entries at some of the attractions on these tours, in these circumstances we can not gurantee the itinerary will be completed as detailed. If attraction entries can not be changed to accommodate the late departure, some locations may have to be dropped. We do gurantee that transportation will be provided for you, whether this is for a shortened verion of the day trip, or as a direct transfer to your hotel; we will ensure you are collected from the port. For all delayed ship arrivals we will aim to leave at the latest one hour after docking (earlier if possible).
Will you wait for me if I am late in disembarking?
If your cruise ship docks on schedule and disembarkation begins as normal, we cannot be held responsible, in the unlikely event you are unable to disembark in time to meet your transfer. This is a shared transfer and we cannot delay departure from the port for customers who are late in disembarking. It is your responsibility to check the departure time for your transfer, and ensure you are at the meeting point at the appropriate time. For some cruise lines this may require self disembarkation.
How much luggage can I bring?
Each person is allowed a maximum of 2 items of hold luggage (23kg each) and 2 items of carry on luggage (10kg each).
Should you wish to bring any mobility aids (wheelchairs or walkers) you MUST contact us in advance to let us know. We will require full dimensions and weight. These items must be able to be folded and stored in the luggage hold. Wheelchairs must be counted as 1 item of your hold luggage.
Additional charges will be incurred should you bring additional items of luggage or for items weighing more than the maximum weight stated above.
How much walking will be involved in this tour?
As you exit the cruise terminal you will meet your tour manager and there will be a typical walk of about 100 yards to the vehicle.
There is a short walk from the coach park to the entrance of the Warner Bros Studio. Your time spent at the studios will be on foot. You are free to walk through at your own pace.
We aim to drop off directly outside your chosen accommodation however sometimes due to traffic conditions or parking restrictions we may drop off nearby. The vehicle will park as close as is safely and legally possible.
What time do drop offs in London and Heathrow begin?
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Central London
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Heathrow Airport
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Disney Cruise Lines
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3:30pm – 4:30pm
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3:00pm - 4:00pm
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Will I make it to Heathrow Airport in time to catch my flight?
In the UK we advise arriving at the airport at least 3 hours prior to your flight departure time. As a general guide, we would not recommend our shared service for anyone departing Heathrow before 19:30PM.
If your flight departure timings are too near to the shared transfer arrival time we would strongly recommend you book a private transfer. With private transfers you can depart the port at a time of your choice. It is your responsibility to check in advance that our tour itinerary is suitable for your onward travel, particularly if same day flights are involved. Please email cruise@internationalfriends.co.uk if you wish to check that our transfer is suitable for your onward travel plans.
My chosen hotel is not on your list of drop off points, can I take this service?
We drop off at all London city centre hotels and Heathrow airport hotels and terminals. Occasionally we are unable to drop off at certain hotels because they are not in London city centre, Heathrow airport or not easily accessible by coach. Please email us at [email protected] and we will advise if we can drop off at your hotel, or direct you to the closest drop off point.
I would like to join this tour but you do not service the ship I am travelling on. What can I do?
Our transfers from the port are available to passengers on other ships not listed, when dates and arrival times coincide with the ships we do service. You will need to make your own way to the ship we are servicing on that date. Please note on your booking the ship you are arriving on, and we can then advise which ship you will need to make your way to.
How far in advance should I book?
Our tour dates go on sale 12-18 months in advance. We always advise booking early to avoid disappointment as availability cannot always be guaranteed if booking is left until closer to the date of travel. We offer a free cancellation policy up to 28 days prior to travel.
Should we tip our driver or guide?
Tips are entirely at the customer’s discretion and in no way expected. Should you feel inclined to tip, your driver or guide would be grateful, but you should not feel obliged. A 10% tip is considered customary in the UK.
I have sightseeing included in my transfer – do I need to book entry?
Entry to Warner Bros Studios is included in this tour and you do not need to contact the attraction and book entry. You will not need separate entry tickets to the attraction, the guide will manage your entry on the day.
My flight departs from Gatwick – can you pick drop me off there?
Unfortunately Gatwick is not in London and not in our drop off zone. We advise passengers use Victoria Station in central London as their drop off point as there are regular, cost effective transport options available from here directly to Gatwick. You can check out these options at:
