Executive vehicles with wifi and uniformed drivers
If your ship is late, we will wait
Exclusive direct transfer from Southampton cruise terminals to all London city centre and Heathrow airport hotels. Executive vehicles are used ensuring a quick, comfortable transfer. This service is available on all dates when a Royal Caribbean, Oceania, NCL, Princess, Azamara or Celebrity cruise ship is visiting Southampton. Service also available to passengers on other ships not listed when dates and arrival times coincide with ships listed. Please note you will need to make your own way to the ship we are servicing on that date.
New for 2019 - This service will also be available for Cunard customers.
Departure from Cruise Terminal Nearly all cruises at Southampton arrive between 05:00am and 06:00am in the morning, with disembarkation starting around 07:00am. Your driver will meet you at the terminal building exit from 08:00am. Your driver will be holding a sign reading "International Friends", and will accompany you the car. We plan to leave Southampton by 08:30am. There are 4 cruise terminals at Southampton, all slightly different but you will have a typical walk of about 75 yards to the vehicle where the driver will load your luggage into the hold. In the unlikely event your ship is delayed into port, we will delay our departure time accordingly (applicable only to the listed ships we service). For all delayed ship arrivals we will aim to leave at the latest one hour after docking (earlier if possible).
We will drop passengers at Heathrow hotels and terminals 1-5 starting from 10:30am. We will drop passengers in central London from 11:00am. We cover all hotels and train stations in London city centre. If you are booking a train for forward travel we recommend you do not book a train departing before 1:00pm. If you are booking a Eurostar train you will need to allow one hour for check in, we recommend you do not book a Eurostar train departing before 1:30pm.
If you are flying from Gatwick, Stansted or Luton Airports we can drop you at Victoria Rail or Coach Station around 11:30am / 11:45am, where there are frequent trains and buses to each airport.
We are aware that NCL cruises are advertising a docking time of 08:00am. If this is the case we will adjust our meeting time to 09.00am with a 09.30am departure and our end of day timings above will be one hour later. If the ship does dock earlier, as it has done previously, our meeting and departure time will remain at 08.00am and 08.30am.
What happens if my ship is late?
In the unlikely event your ship is delayed into port, we will delay our departure time accordingly (applicable only to the listed ships we service). For all delayed ship arrivals we will aim to leave at the latest one hour after docking (earlier if possible).
Will you wait for me if I am late in disembarking?
If your cruise ship docks on schedule and disembarkation begins as normal,we cannot be held responsible, in the unlikely event you are unable to disembark in time to meet your transfer. This is a shared transfer and we cannot delay departure from the port for customers who are late in disembarking. It is your responsibility to check the departure time for your transfer, and ensure you are at the meeting point at the appropriate time.
How much luggage can I bring?
Each person is allowed a maximum of 2 items of hold luggage (23kg each) and 2 items of carry on luggage (10kg each).
Should you wish to bring any mobility aids (wheelchairs or walkers) you MUST contact us in advance to let us know. We will require full dimensions and weight. These items must be able to be folded and stored in the luggage hold. Wheelchairs must be counted as 1 item of your hold luggage.
Additional charges will be incurred should you bring additional items of luggage or for items weighing more than the maximum weight stated above.
How much walking will be involved in this tour?
As you exit the cruise terminal you will meet your guide and there will be a typical walk of about 100 yards to the vehicle.
We aim to drop off directly outside your chosen accommodation however sometimes due to traffic conditions or parking restrictions we may drop off nearby. The vehicle will park as close as is safely and legally possible.
How long will my journey take?
We depart the port at 08:30am. The journey to Heathrow airport is approximately 2 hours and 2.5 hours for Central London.
Will I make it to Heathrow Airport in time to catch my flight?
In the UK we advise arriving at the airport at least 3 hours prior to your flight departure time. As a general guide, we would not recommend our shared service for anyone departing Heathrow before 13:30PM.
If your flight departure timings are too near to the shared transfer arrival time we would strongly recommend you book a private transfer. With private transfers you can depart the port at a time of your choice. It is your responsibility to check in advance that our tour itinerary is suitable for your onward travel, particularly if same day flights are involved. Please email [email protected]co.uk if you wish to check that our transfer is suitable for your onward travel plans.
My chosen hotel is not on your list of drop off points, can I take this service?
We drop off at all London city centre hotels and Heathrow airport hotels and terminals. Occasionally we are unable to drop off at certain hotels because they are not in London city centre, Heathrow airport or not easily accessible by coach. Please email us at [email protected] and we will advise if we can drop off at your hotel, or direct you to the closest drop off point.
I would like to join this tour but you do not service the ship I am travelling on. What can I do?
Our transfers from the port are available to passengers on other ships not listed, when dates and arrival times coincide with the ships we do service. You will need to make your own way to the ship we are servicing on that date. Please note on your booking the ship you are arriving on, and we can then advise which ship you will need to make your way to. Please note you will need to arrive at our meeting point by 08:00am to meet your guide/driver. Our tours and transfers depart at 08:30am.
You will need to take a taxi from your ship to our meeting point which should take no longer than 10 minutes. There will be taxis waiting outside of your cruise ship however to avoid queuing we recommend pre booking a taxi in advance. Our office will be happy to provide the details of a local supplier. The average fare will be £6-7.
How far in advance should I book?
Our tour dates go on sale 12-18 months in advance. We always advise booking early to avoid disappointment as availability cannot always be guaranteed if booking is left until closer to the date of travel. We offer a free cancellation policy up to 42 days prior to travel.
Should we tip our driver or guide?
Tips are entirely at the customer’s discretion and in no way expected. Should you feel inclined to tip, your driver or guide would be grateful, but you should not feel obliged. A 10% tip is considered customary in the UK.
My flight departs from Gatwick – can you drop me off there?
Unfortunately Gatwick is not in London and not in our drop off zone. We advise passengers use Victoria Station in central London as their drop off point as there are regular, cost effective transport options available from here directly to Gatwick. You can check out these options at: